Shipping Policy
Nineteenberry Shipping Policy:
Thank you for choosing Nineteenberry!
We understand that getting your new gadgets quickly and safely is important to you.
This policy outlines how we process and ship your orders.
Shipping Options:
We offer a variety of shipping options to meet your needs and budget. These options, along with estimated delivery times and costs, will be presented at checkout. Some common options may include:
Processing Times:
Orders are typically processed and shipped within 1-2 business days after they are placed. We'll send you a confirmation email with tracking information once your order ships.
Shipping Rates:
Shipping rates are calculated based on the weight and destination of your order. You will see the exact shipping cost before finalizing your purchase.
Free Shipping:
We may offer free shipping promotions from time to time. These promotions will be clearly indicated on the product pages or at checkout.
International Shipping:
We currently do not offer international shipping. However, we are always looking for ways to improve our services, so stay tuned for future updates!
Order Tracking:
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment on the carrier's website.
Delivery:
We ship orders to the address provided at checkout. Please ensure the address is accurate and complete to avoid any delays in delivery.
Lost or Damaged Packages:
If your package is lost or damaged in transit, please contact us immediately. We will work with the carrier to locate your package or file a claim on your behalf.
Undelivered Packages:
If a package is returned to us as undelivered due to an incorrect address or because it was refused at delivery, you will be responsible for the cost of reshipping the order.
Changes to Shipping Policy:
We reserve the right to change our shipping policy at any time. We will post any changes on our website.
Refund Policy
Nineteenberry Refund Policy:
We want you to be completely satisfied with your purchase from Nineteenberry!
This policy outlines the conditions under which you can return an item for a refund.
Please note:
You may be eligible for a replacement, exchange, or store credit instead of a
refund, depending on
the situation and the item's warranty.
We reserve the right to deny unreasonable or excessive returns.
Conditions for a Full Refund:
You can return unopened and unused items in their original packaging within 5 days
of purchase for a
full refund.
A copy of your receipt or proof of purchase is required.
Items damaged due to misuse, neglect, or user error are not eligible for a full
refund.
Conditions for Partial Refund:
Opened items or items without original packaging may be eligible for a partial
refund at our
discretion.
Items damaged during return shipping due to improper packaging by the customer may
be eligible for a
partial refund, minus the cost of repairs.
Non-Refundable Items:
Items specifically marked as "final sale" or "non-refundable" cannot be returned for a refund.
Return Process:
-
Contact Us: Before returning any item, please contact our customer service team at support@nineteenberry.com or by phone at +1 0123 321 3210 to initiate a return request. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
Pack Your Return Securely: Carefully pack the item(s) you are returning in their original packaging, if possible.
Return the Item: Ship the item(s) back to us using a trackable shipping method with the RMA number marked on the outside of the package.
Refunds: Once we receive and inspect your returned item, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.
Warranty Claims:
For items covered under a manufacturer's warranty, please refer to the warranty information included with the product or contact the manufacturer directly.
Questions:
If you have any questions about our return policy, please contact us at support@nineteenberry.com or by phone at +1 0123 321 3210 .
